Application
This unit describes the skills and knowledge required to represent the fund to current and potential employer clients and work with employers to establish superannuation systems. It also covers liaison and troubleshooting functions for employer accounts.
It applies to individuals who use specialised industry knowledge, problem-solving techniques and strong communication and interpersonal skills to build relationships and convey complex requirements.
Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Establish relationship with current and potential employer clients | 1.1 Initiate or receive employer contact and establish relationship for ongoing liaison 1.2 Discuss employer system and service needs with client 1.3 Record employer details into organisational database 1.4 Make arrangements for follow up service according to organisational procedures |
2. Make analysis of employer needs | 2.1 Review employer information technology systems and check for compatibility 2.2 Review employer human resource and superannuation payment systems 2.3 Identify employee information needs 2.4 Identify and note special requirements of employer needs |
3. Propose most suitable fund and system for employer clients | 3.1 Examine fund and system options to identify best options for employer 3.2 Develop and present proposal to employer 3.3 Follow organisational procedures for ensuring compliance in employer systems 3.4 Discuss and negotiate proposal with employer and make amendments as necessary 3.5 Establish ongoing liaison to respond to employer questions and difficulties 3.6 Prepare and implement successful proposals according to organisational procedures |
4. Set up new employer accounts | 4.1 Obtain all required information from employer to set up new accounts 4.2 Set up employer accounts and check for accuracy 4.3 Establish employer communication channels 4.4 Distribute confirmation of new accounts according to organisational procedures |
5. Provide ongoing liaison and management of accounts | 5.1 Maintain employer documentation according to organisational requirements 5.2 Provide employer with ongoing communications regarding progress and implementation of superannuation account 5.3 Provide employer with ongoing contact to respond to enquiries and difficulties 5.4 Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures 5.5 Manage all transactions of employer account and accurately maintain according to organisational procedures |
Evidence of Performance
Evidence of the ability to:
determine and analyse employer system needs
review employer technology systems to ensure compatibility
present most suitable fund or system for clients
set up new employer accounts, and provide ongoing liaison and management of client accounts
assess and analyse employer needs to identify the best fund or system to meet employer needs
develop and present proposals and establish accounts.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
describe key features, compliance and reporting requirements of:
superannuation industry legislation
taxation legislation
other relevant legislation
discuss compliance responsibilities for fund administrators
compare and contrast features and benefits of a range of fund options and services
identify compatibility issues of information technology systems with superannuation software
outline the key procedures for processing superannuation contributions
describe the key features of information technology, human resource and management requirements for superannuation systems
outline organisational communication and documentation procedures.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the superannuation field of work and include access to:
common office equipment, technology, software and consumables
organisational financial records
organisational policy and procedures.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Learning | 6.5 | Implements formal approaches to maintain currency of professional knowledge and skills |
Reading | 2.1-2.4, 3.1, 4.1, 4.2, 6.2 | Researches and consolidates complex information and data from a range of sources Critically analyses information and data against defined criteria, conditions and requirements |
Writing | 1.1, 1.3, 1.4, 2.4, 3.2, 3.4, 3.5, 3.6, 4.2, 5.1-5.4 | Prepares documentation and correspondence using appropriate formats and structures to present information logically for different audiences, and revises documents as required |
Oral Communication | 1.1, 1.2, 1.4, 3.2, 3.4-3.6, 4.2, 5.2, 5.4 | Clearly and effectively presents information and responds to queries using language, tone and pace appropriate to the audience Uses collaborative techniques, including active listening and questioning, to negotiate outcomes and convey and clarify information in verbal exchanges |
Numeracy | 2.1, 2.3, 3.2, 3.4 | Applies mathematical problem-solving techniques to calculate, analyse and manipulate numeric and financial data |
Navigate the world of work | 3.3, 3.6, 4.4, 5.1, 5.4, 5.5, 6.1-6.4 | Takes full responsibility for following policies, procedures and legislative requirements, and identifies organisational implications of new legislation or regulation Modifies or develops organisational policy and procedures to comply with legislative requirements and organisational goals |
Interact with others | 1.1, 1.2, 1.4, 3.2, 3.4, 3.5, 4.1, 5.2-5.4 | Implements strategies to build rapport and foster strong relationships with a diverse range of colleagues and clients Elicits feedback and provides feedback to others to improve communication Manages conflict through the recognition of contributing factors and by implementing resolution strategies |
Get the work done | 2.1, 2.2, 3.4, 3.6, 4.1-4.4, 5.4, 5.5, 6.1, 6.2 | Uses and investigates new digital technologies and applications to manage and manipulate data effectively Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness Monitors progress of plans and schedules, and reviews and changes them to meet new demands and priorities Makes critical decisions quickly and intuitively in complex situations, taking into consideration a range of variables including the previous outcomes Investigates new and innovative ideas as a means to continuously improve work practices and processes |
Sectors
Superannuation